Kundeaftale

Lexii Customer Agreement Lexii Customer Agreement Lexi Technologies ApS · CVR no. 45484017 · Denmark Version 1.0 Effective from 18 April 2026 Contact hey@lexii.io This Customer Agreement is accompanied by the Lexii Data Processing Agreement and the Lexii Privacy Policy, both available at lexii.io.

This Customer Agreement is entered into between Lexi Technologies ApS, CVR no. 45484017, Denmark (“Lexii”) and the company or person who creates an account or electronically accepts the agreement while using the Lexii platform (the “Customer”).

1. About the agreement

• This agreement governs the Customer’s access to and use of Lexii’s software and related services.
• The agreement is accepted electronically upon account creation, activation of a subscription or other clear digital acceptance.
• To the extent Lexii processes personal data on behalf of the Customer, the Lexii Data Processing Agreement forms an integral part of this agreement.

2. The service

• Lexii provides a software-based platform which may include a web agent, email functionality, automated response flows, knowledge management, integration features and related administration tools.
• Lexii may continuously develop, improve, change or update the service, provided that changes do not materially deprive the Customer of the overall agreed functionality without reasonable notice.

3. Account creation

• The Customer is responsible for ensuring that information provided upon registration is accurate and up to date.
• The Customer is responsible for login credentials, user management and internal access control.
• The Customer shall notify Lexii without undue delay of any suspected unauthorised access or misuse.

4. Use of the service

• The Customer may only use the service lawfully and in accordance with this agreement.
• The Customer shall not use the service in violation of applicable law, attempt to circumvent security measures or use the service in a manner that may harm the operation of the platform or other customers.
• The Customer is responsible for its own data, instructions, prompts, configurations, user accounts and content uploaded to or processed via the service.

5. Customer responsibility and data processing

• The Customer is responsible for having the necessary rights and legal basis for the data and content the Customer uses in the service.
• The Customer is responsible for ensuring that the use of the service complies with applicable data protection law, marketing law and other relevant legislation.
• The service is not intended for the processing of special categories of personal data (GDPR art. 9), data on criminal convictions and offences, or Danish civil registration numbers (CPR). Such processing requires a separate written addendum with Lexii, including where relevant adapted security measures and an extended data processing agreement.

6. Subscription, price and payment

• The Customer shall pay the price applicable from time to time for the subscription or ordered services.
• Prices are set out in the offer, order, platform or separate agreement.
• Payment is due in accordance with the agreed billing model, typically monthly or annually in advance.
• In case of late payment, Lexii is entitled to issue reminders, charge interest in accordance with the Danish Interest Act and, ultimately, suspend access to the service following reasonable notice.
• Lexii may change prices with a minimum of 30 days’ notice effective from the next subscription period. Material price increases entitle the Customer to terminate the subscription with effect from the date the change takes effect.

7. Support and operations

• Lexii provides standard customer support by email during normal Danish business hours (Monday–Friday 9–16), unless otherwise agreed in the subscription or separately.
• Lexii strives for high operational stability but does not guarantee that the service will be free of interruptions, errors or delays.
• Planned maintenance, security updates and necessary operational interventions may be carried out without liability, but where possible with reasonable notice in the event of material impact.

8. Data protection

• To the extent Lexii processes personal data on behalf of the Customer, the Lexii Data Processing Agreement applies.
• To the extent Lexii itself processes data as a controller, the Lexii Privacy Policy applies.

9. Intellectual property rights

• All intellectual property rights in the Lexii platform, software, documentation, design, methodology, model training and further developments belong to Lexii or Lexii’s licensors.
• The Customer receives a limited, non-exclusive, non-transferable right to use the service during the subscription period for its own internal business purposes.
• The Customer retains all rights to its own data and content. Lexii shall not use Customer data to train general-purpose models without the Customer’s separate consent.
• Aggregated, anonymised usage statistics may be used by Lexii for operations, security and product improvement.

10. Confidentiality

• The parties shall treat confidential information as confidential and shall not disclose it to unauthorised third parties.
• The confidentiality obligation does not apply to information that is publicly available, lawfully received from a third party or required to be disclosed by law or public authority order.

11. Liability and limitation of liability

• Lexii is liable under the general rules of Danish law, with the limitations set out in this agreement.
• Lexii is not liable for indirect losses, including loss of profit, loss of goodwill, loss of data beyond what can be restored from backup, or losses arising from the Customer’s own circumstances, data, instructions or third-party matters.
• Lexii’s aggregate liability to the Customer, regardless of cause of action and cumulatively per calendar year, is limited to an amount corresponding to the subscription fees actually paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.
• The limitations of liability do not apply to losses caused by intent or gross negligence, or to the extent liability follows from mandatory law.

12. Suspension and breach

• Lexii may suspend access to the service in whole or in part if necessary for reasons of security, operations or law, or if the Customer materially breaches the agreement.
• Material breach includes, among other things, material payment default, unlawful use of the service or material breach of data protection or confidentiality obligations.

13. Term and termination

• The agreement runs from the Customer’s acceptance and continues until terminated in accordance with the agreed subscription period.
• Unless otherwise agreed, the subscription may be terminated on 30 days’ notice to the end of a subscription period.
• Upon termination, the Customer’s access to the service ceases, and data is handled in accordance with the Lexii Data Processing Agreement.

14. Force majeure

• Neither party is liable for non-performance or delayed performance due to circumstances beyond that party’s reasonable control, including war, terrorism, cyberattacks on third-party infrastructure, power outages, outages at hosting or communication providers, pandemic, strike, fire or governmental action.

15. Changes

• Lexii may amend this agreement with reasonable notice (generally 30 days) if necessary due to legal changes, changes in the service or commercial circumstances.
• Material changes will be communicated by email, via the platform or through other usual channels. In case of material changes to the Customer’s detriment, the Customer is entitled to terminate the subscription with effect from the date the change takes effect.

16. Assignment

• The Customer may not assign this agreement without Lexii’s prior written consent, except assignment to a group-affiliated company.
• Lexii may assign this agreement as part of a restructuring, merger or sale of the business, provided that the Customer’s rights are not materially impaired.

17. Entire agreement and severability

• This agreement, the Lexii Data Processing Agreement and any offers or separate written addenda constitute the entire agreement between the parties.
• If any provision is found invalid, this shall not affect the validity of the remaining provisions of the agreement.

18. Governing law and venue

• This agreement is governed by Danish law, excluding international conflict-of-laws rules.
• Disputes shall be decided by the Danish courts, with Lexii’s registered office as the venue of first instance, unless mandatory law provides otherwise.

19. Acceptance and documentation

By ticking the acceptance checkbox at account creation, the Customer confirms that it:

• has read, understood and accepted this Customer Agreement and the associated Lexii Data Processing Agreement,
• has received and taken note of the Lexii Privacy Policy,
• has the necessary authority to enter into the agreement on behalf of the company the Customer represents.

Lexii logs the time of acceptance, IP address, user ID, version number and a hash of the document as evidence of the agreement being entered into, and retains this information for the duration of the agreement and for a reasonable subsequent period.